This course can be applied toward a program:
- Business Communication (required)
Online: Self-Paced
Start Anytime
We all negotiate every day. And even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned. Understanding key concepts such as ‘best alternative to no agreement’, 'reservation price' and ‘zone of possible agreement’ can help you consistently conduct successful negotiations. In addition, since power is a fundamental dynamic in negotiations, it's important for negotiators to have a basic understanding of the ways they can exert as well as gain power in a discussion.
This course covers all these concepts and is open to everyone, but will be especially useful to anyone in business, management or any profession or role that requires strong persuasive skills.
Average weekly commitment: 3+ hours. Total course commitment: 15+ hours.
Learning Outcomes
At the end of this course, you will be able to:
- Explain the differences between principled negotiation, distributive negotiation, integrative negotiation and mixed motive negotiation
- Discuss what BATNA is and why it is important within the context of a negotiation
- Describe the concepts of reservation price and ZOPA, as well as how they relate to one another in a negotiation
- Outline the steps that should be taken to plan for a negotiation
- Appreciate the ways that power can be used in a negotiation, and how power can be gained from different sources
- Identify different behaviors which can pose challenges to a negotiation and may cause impasses
- Apply the concepts of negotiation to real-world scenarios
Modules
Module 1: Preparation and Planning
Module 2: Definition of Ground Rules
Module 3: Clarification and Justification
Module 4: Bargaining and Problem Solving
Module 5: Closure and Implementation
Evaluation Method
Graded
Prerequisites
- Basic keyboarding capability
- Basic internet navigation skills
- Basic file management knowledge
Required Materials
- High-speed internet (at least 25 Mbps download speed) – click here for more information
- Windows computer running MS Excel 2013, 2016 or Office 365 (desktop or laptop)
Registration
2 sittings of this course are listed below. Add a course to your cart to register.
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